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NetVault 13.1.1 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor Object storage NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out Push installation failed on Linux
Safe Mode in NetVault

Checking the status of a disk-based storage device

To check the status of an offline device:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, locate the device, and click the corresponding Manage Device icon .
3
Click Check, and then in the confirmation dialog box, click Check again.
If the device is operational, its status is changed to “Available.”

Changing the status of a disk-based storage device

To change the status to online or offline:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, locate the device, and then click the corresponding Manage Device icon .
3
If the device is offline, click Online to bring it back online.
4
If the device is online, click Offline to take it offline.
The Offline method marks the device as offline and makes the device unavailable to NetVault. This method does not physically take the system offline.

Scanning a disk-based storage device

You can use the Scan method to query all backups stored on a disk-based storage device and import those backups that are not indexed in the given NetVault Server’s database.

To import backups to the database, the NetVault Server must have the same NetVault Machine Name as the original server that performed the backups. The amount of time it takes to scan the backups depends on the number of backups that need to be imported and the size of the backup indexes.

You can scan indexes that are generated with the same or previous versions of NetVault. You cannot scan indexes generated with a newer version of NetVault on an earlier version of the server if the servers do not use the same index version. If an index version is not supported, the index is not imported and a message is generated in the logs.

 
* 
IMPORTANT: When a backup stored on a disk-based storage device (such as DR Series system, NetVault SmartDisk, or Data Domain system) is retired, that backup is deleted from the device. You cannot import the deleted backup by scanning the device.
To scan a disk-based storage device:
1
In the Navigation pane, click Manage Devices. In the list of devices, locate the device and click the corresponding Manage Device icon .
Alternatively, in the Navigation pane, click Explore Storage. Click Explore Disk Storage, and in the repository table, select the device.
2
On the RAS Device Management or Explore Disk Storage page, click Scan.
3
In the Scan Device dialog box, you can configure the following option:
•
Minimum life for imported backups: This option specifies the minimum life for backups that are imported to the NetVault Database. This option only applies to the backups that are not available in the NetVault Database.
The default value for this option is seven days. You can change the default setting by modifying the Media Manager settings. For more information, see Configuring general settings for Media Manager.
To change the minimum life setting for the current session, type or select a new value. The minimum life setting is specified in number of days.
Depending on the value set for this option, the retirement time for imported backups is modified as follows:
•
If a backup is scheduled to retire before the specified period, its retirement time is set to the specified minimum life.
•
If a backup is scheduled to retire after the specified period, its retirement time remains unchanged. For such backups, the backup life setting determines the retirement time.
Click Scan to start the scanning process and close the dialog box.
 
* 
NOTE: If a backup stored on a DR Series system was performed using a non-standard block size, the scan process is unable to read the index for that backup from the device. To import indexes for such backups, you can configure an alternate index read block size in the mediamgr.cfg file. For more information, see Configuring an alternate index read block size for Quest DR Series systems.

Removing all savesets from a disk-based storage device

The Expire All method lets you remove all savesets from a disk-based storage device. You can use this method before removing a device from NetVault if you no longer require the backups stored on the device.

To remove all savesets from a disk-based storage device:
1
In the Navigation pane, click Manage Devices. In the list of devices, locate the device and click the corresponding Manage Device icon .
Alternatively, in the Navigation pane, click Explore Storage. Click Explore Disk Storage, and in the repository table, select the device.
2
On the RAS Device Management or Explore Disk Storage page, click Expire All.
3
In the confirmation dialog box, provide the following information:
•
Password: Type the password for the NetVault Server. If no password is set for the NetVault Server, provide the system's root or administrator password.
•
Enter ‘EXPIRE’ to confirm request: To confirm, type BLANK (case-insensitive) in this box.
4
Click OK.
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