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NetVault 13.0.2 - Installation Guide

Introduction Deploying NetVault Reviewing pre-installation requirements Installing NetVault Reviewing post-installation requirements Upgrading NetVault Licensing NetVault Removing NetVault Troubleshooting

Installing the product license file

You can install the license file from the License Management page. You need only to install the file on the NetVault Server.

1
2
On the License Management page, click Install License.
3
In the Choose License File dialog box, click Select a file, point to the “.dlv” file that contains the license key, and click Open.
4
In the dialog box, click OK to apply the selected license file.

Removing NetVault

Removing NetVault Server or Client

When you install the NetVault Server or Client software on a machine, the installation process creates an uninstaller executable file named “uninstall” under the NetVault installation directory. You can use this executable to remove NetVault. The installation process also creates a data file named “uninstall.dat,” which contains information about the installation. To properly uninstall the software, both the uninstaller executable and the uninstall.dat files must exist on the machine.

GUI mode

Double-click the file named “uninstall.”

The filename extension is “.exe” on Windows and “.app” on Mac OS X.

Text mode

Depending on the operating system, type the following command:

Linux and UNIX: ./uninstall --mode text
Mac OS X: /path/to/nvbu_install_dir/uninstall.app/Contents/MacOS/installbuilder.sh --mode text
NOTE:  
You can omit the --mode text option when running the uninstaller on a local Mac OS X machine. When running the uninstaller on Mac OS X from a remote terminal (SSH or telnet), it may be necessary to use the --mode text option. Otherwise, the installer may run in full graphic mode without showing any output in the console.

Unattended mode

Depending on the operating system, type the following command:

Linux and UNIX: ./uninstall --mode unattended
Mac OS X: /path/to/nvbu_install_dir/uninstall.app/Contents/MacOS/installbuilder.sh --mode unattended
Windows: uninstall --mode unattended

Example warning messages:

unaligned access to 0x6000000005642f7c, ip=0x2000000004dbe520

To suppress these warning messages, start the uninstaller by running the following command:

prctl --unaligned=silent ./uninstall --mode unattended

NOTE: On Windows, you can also use Programs and Features to uninstall NetVault:
1
Open Programs and Features (Start > Control Panel > Programs > Programs and Features).
2
In the list of installed programs, select NetVault, and then click Uninstall.
3
In the confirmation dialog, click Yes to remove the program.
The uninstaller generates a log file named netvault_{GUID}_uninstall.log in the system temporary directory. If the uninstallation fails, the uninstaller may not generate the regular log file. Instead, it may leave an intermediate log file is named bitrock_installer.log or bitrock_installer_nnn.log in the system temporary directory.

Troubleshooting

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