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NetVault 12.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

WebUI does not run in Compatibility View in Internet Explorer

Description

The NetVault Backup WebUI does not run in Compatibility View in Internet Explorer.

Symptom

If Compatibility View is enabled for the site in Internet Explorer, the following error message is displayed when you try to access NetVault Backup: “Compatibility view is not supported. Use a different browser or remove this site from the list of websites using Compatibility View to properly view the application.”

Solution

Remove the site from the list of websites using Compatibility View or use a different browser.

NetVault Backup installer fails during push installation

Description

Push installation fails for a target client.

Symptom

The following error message appears in the task log:

NetVault Backup installer for the core package failed with error 1.

Solution

There are several reasons why an installation can fail. The information in the installation log file can help you diagnose and troubleshoot the issue. You can find the log file in the system temporary directory. (The TEMP environment variable for system account determines the location of this directory; this path is typically set to %windir%\Temp.)

Depending on the stage at which the installation process fails, the installer may create a file named netvault_{GUID}_install.log or bitrock_installer.log (or bitrock_installer_nnn.log).

If you are unable to resolve the issue, contact Quest Technical Support.

 

VSS-based backup fails

Description

When performing a VSS-based backup, if the VSS writer fails to generate a snapshot, the job fails.

Symptom

The log messages show the following errors:

•
Failed to add extra items to the selection tree.
•
Failed to prepare the selection tree and backup options.
Solution

These messages indicate a problem in the VSS subsystem. NetVault Backup cannot complete the backup job if the VSS subsystem is not functioning properly. Before you run the job again, we recommend that you do the following:

•
Delete the existing shadow copies. (You can use the Vssadmin or DiskShadow utilities to delete the shadow copies.)
•
Restart the applicable VSS writer service.

Modifying TCP/IP socket buffer size on Windows

Description

Cannot modify TCP/IP socket buffer size on Windows.

Symptom

Slow performance occurs on Windows when data is transferred over a LAN. Changing the window size using any network tool (for example, IPerf) does not change the buffer size.

Solution

On Windows, the registry settings must be modified to increase the TCP/IP buffer size. For more information about these settings, see the KB article https://support.microsoft.com/en-us/kb/823764 from Microsoft.

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