Troubleshooting
NetVault Backup truncates the log messages in the NetVault Backup Binary Logs. You can enable the X Trace Level for the plug-in. Detailed logs are written to the NetVault Backup Trace Directory, which by default is %ProgramFiles%\Quest\NetVault Backup\trace with the following naming convention: nvsharepoint<process_id>.log.
Enabling NetVault Backup Tracing
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In the Navigation pane, click Change Settings. |
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In the Trace Level dialog box, select the appropriate trace levels for the plug-in. |
Disabling NetVault Backup Tracing
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In the Navigation pane, click Change Settings. |
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Additional information
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The Log on As account for the NetVault Process Manager was changed from the default account to one of the following: Subsequently, backup or restore jobs are failing because of authentication issues. |
The local or domain user account specified for the Log on As account for the NetVault Process Manager must have the Replace a process level token policy in the Local Security Setting Administrative tool. After this right has been granted, restart the NetVault Process Manager. |
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Icons on the NetVault Backup Selections page are displaying as question marks (?). |
Restart the NetVault Process Manager on both the NetVault Backup Administrator Workstation where the NetVault Backup WebUI is running and the server where the plug-in is running. If the problem persists, copy the contents of the …\NetVault Backup\gui\CachedPits on the server where the plug-in is running to the same directory on the NetVault Backup Administrator Workstation where the NetVault Backup WebUI is running. |
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When browsing the NetVault Backup Selections page, the following error is received: “Unable to browse SharePoint. Ensure that the SharePoint services are running and the user account provided has the correct privileges.” |
Verify that the SharePoint SQL Server Instance is started, the user name specified in the Windows Authentication Details section of the Configure dialog box matches the requirements defined in Deploying the plug-in, and that the SharePoint Administration service in the Windows Control Panel is started; for more information about the service names, see SharePoint 2010, 2013, and 2016 terminology. To obtain additional information, enable NetVault Backup Tracing; for more information, see Enabling NetVault Backup Tracing. |
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Restore job fails with the error message “Error Changing User.” |
If the password for the Windows Administrator User Name specified in the Configure dialog box has changed since the last backup or restore job, update the Configure dialog box with the new password and submit the restore job again. |
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Restore job stops responding at “Progress: [Shared Search Index] 90 percent complete.” |
When performing a disaster recovery for a Single Server deployment and the default Shared Services in the newly installed deployment are not deleted before running the restore job, the restore job stops responding. Ensure that the prerequisites are met for a Single Server deployment before performing the restore. For more information, see Performing a disaster recovery of a Single Server deployment to the same server. |
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Restore job fails with “Directory lookup for the file “<directory\filename>” failed with the operating system error 3 (The system cannot find the path specified.)” |
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If you are using the Delete Backups from Temporary Directory Older than (days - 0=never) option and the plug-in does not delete the files, it might be because the Date and Time format for your systems differs from the format used for SharePoint. For example, if your system uses a dd/mm format and SharePoint uses the mm/dd format, temporary files are not deleted when the specified time has elapsed. To use this option, make sure that the same format is used. |