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NetVault Plug-in for Microsoft 365 13.0 - User Guide

Relocating a mailbox or OneDrive account during the restore process

Relocation is supported at the mailbox or OneDrive user level; it is not supported at the email, file, or folder level.

To complete the relocation process of a mailbox or OneDrive account, perform the following steps.

1
After the prerequisites have been met, click Create Restore Job.
2
To filter the items displayed in the saveset table, click Filter .
3
In the backup saveset, select the applicable saveset.
4
To use the Create Selection Set page to select the mailbox or OneDrive user account that you want to restore, click Restore.
5
On the Create Selection Set page, select the mailbox or OneDrive user account that you want to relocate, and select Rename from the context menu.
 
* 
IMPORTANT: Even if you entered an email ID earlier, the plug-in does not select the check box for the applicable mailbox or OneDrive user account; you must manually select the mailbox or OneDrive user account.
6
In the Rename/Relocate dialog box, enter the new location for the mailbox or OneDrive user account in the Relocate box, and click OK.
7
Continue with the restore procedure as explained in Setting restore options for Outlook and Finalizing and submitting the restore job.
The mailbox is restored with its new name to the original location as a subset of the original mailbox.

Searching for granular items

The Search option on the Create Restore Job — Choose Saveset page lets you find specific files or data items without opening any savesets or browsing through their contents. You can use filenames, regular expressions, or Team names to find the data items that you want to restore. Additionally, if you enabled the Enable Granular Restore option, you can search Outlook backups using the subject, sender, recipient, and received date and time for email messages. You can also search in Azure AD backup for Azure AD users, groups, or service principals; and search for SharePoint Online savesets by site name using the Name criterion.

To configure or enable the catalog search, select Catalog Search from the Navigation pane. The catalog search supports the regular expression syntax used by Elasticsearch. For more information on Elasticsearch, see https://www.elastic.co/guide/en/elasticsearch/reference/current/query-dsl-regexp-query.html. For more information on catalog search, see the Quest NetVault Administrator’s Guide.

To search for items in savesets:
1
On the Create Restore Job — Choose Saveset page, click Search.
2
In the Search for files in savesets dialog box, configure the following options:
•
Search String: Type the search string.
•
Regular expression search: To use POSIX regular expressions in the Search String box, select this check box.
•
Use legacy search method: If both cataloged and non-cataloged savesets are included in the search, the plug-in displays this check box.
If only non-cataloged savesets are included in the search or if Use legacy search method is selected, the legacy search is used.
If only cataloged savesets are included in the search or if Use legacy search method is cleared, the catalog search is used.
 
* 
NOTE: For an Outlook backup, you can filter your search using either the Subject or Name. If granular restore was enabled for the backup, you can filter your search using Subject, Sender, Recipient, and Received Date and Time.
3
To search in one or more specific savesets, select the applicable savesets, and click Search.
If you do not select a saveset, all savesets are included in the search. On the Search Results page, you can view the savesets that contain the specified files or data items.
4
Select the items you want to restore.
You can only restore items from one saveset.
5
Click Restore selected items.
6
Complete Step 6 in Selecting data for a restore.
 

Troubleshooting

This topic describes some common errors and their solutions.

 
Table 4. Troubleshooting
Issue
Explanation
•
Failed to add backup record
•
Failed to write index of backup to the database

These messages indicate that the selected data was backed up, but the job’s index information was not properly added by NetVault to its database. Without this index information, the data cannot be properly restored.

Method 1:

Open the Manage Devices page, select the backup media, and click Scan. NetVault stores index information for backup jobs in two locations: in the NetVault Database and on the media targeted by the backup. When you scan the backup media, the index information is added to the NetVault Database. To verify that the information was added, open the Manage Job Definitions page, and locate the specific job. If you can run the job now, the scan process has corrected the problem.

Method 2:

If the scan has failed, run the backup job again.

Channel Messages are not backed up, and the Conversation tab is not visible in the restore selection tree for the Team’s Channel.

If the Channel does not contain any messages, the Conversation tab should not be visible in the selection tree. However, if the Channel does contain messages, check the View Logs page for the following entries, and implement one of the solutions.

•
“User does not have access to channel messages. Please make sure configured user has the required access and retry.”
Solution: To prevent this issue, make sure that the configured user is either a creator of Teams or a member or owner of the specific Team for which the issue occurred.
•
“Configured user has multi-factor authentication enabled. Please disable it and then retry (for backup channel messages).”
Solution: Disable multi-factor authentication (MFA) for the configured user and run the job again.
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