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NetVault Backup Plug-in for VMware 11.4.5 - User Guide

Introducing NetVault Backup Plug-in for VMware Installing the plug-in Configuring the plug-in Defining a backup strategy Using the image-level backup method Using the file-level backup method Restoring image-level backups Restoring file-level backups Troubleshooting

Diagnosing virtual machine issues

The Diagnose Virtual Machine method includes some predefined tests, which are used to identify issues in virtual machine setup that can cause failures when the plug-in performs the following activities:

The plug-in reports the problems detected during these tests, and provides suggestions to correct the problems. You can run these tests at any time.

1
Start the Backup Job Wizard, and click Create New next to the Selections list.
4
Select the virtual machine, and in the Actions list, click Diagnose Virtual Machine.
5
View the results in the Diagnostic Results dialog box:
Results: This tab shows the results of the diagnostic tests (passed or failed).
Recommendations: This tab includes suggestions to correct the problems detected during the tests.
Virtual Machine: This tab shows general information about the virtual machine.

SOAP messages

When you enable tracing, the Plug‑in for VMware generates the following two files along with the other trace logs:

These files contain communication details between the plug-in and vSphere Web Service running on the VMware vCenter or ESXi Servers.

When you send the trace files to Quest Technical Support, ensure that these two files are included.

Generating VDDK logs

The Plug‑in for VMware uses the VMware VDDK API for the following operations:

To diagnose or troubleshoot errors encountered during these operations, Quest Technical Support may request you to send the VDDK logs. You can use the following procedure to enable VDDK logging when these operations are performed.

1
In the navigation pane, click Create Backup Job, and then click Create New next to the Selections list.
3
Select VMware Plugin, and in the Actions list, click Configure.
If the plug-in is installed on a NetVault Backup Client, click Client Settings; in the clients table, select the client, and click Next.
3
Under Plugins, click Plugin Options.
4
Under Troubleshooting, select the Enable VDDK Logging check box.
The plug-in generates the VDDK log files entitled vixDiskLib*.log in the following directories:
Windows: <System Drive>\Windows\Temp\vmware-SYSTEM
Linux: /tmp/vmware-root

 

Third-party contributions

This product contains the following third-party components. For third-party license information, go to https://www.quest.com/legal/license-agreements.aspx. Source code for components marked with an asterisk (*) is available at https://opensource.quest.com.

libcurl 7.21.0

MIT/X derivate N/A

© 1996–2011, Daniel Stenberg. All rights reserved.

OpenSSL 1.0.1j

OpenSSL 1.0

© 1998–2015 The OpenSSL Project. All rights reserved.

LICENSE ISSUES

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

OpenSSL License

© 1998-2007 The OpenSSL Project. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

OpenSSL 1.0.1j

(continued)

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Original SSLeay License

© 1995-1998 Eric Young (eay@cryptsoft.com)

All rights reserved.

This package is an SSL implementation written by Eric Young (eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.

If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.

This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

OpenSSL 1.0.1j

(continued)

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]

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