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NetVault Backup Plug-in for VMware 11.4.5 - User Guide

Introducing NetVault Backup Plug-in for VMware Installing the plug-in Configuring the plug-in Defining a backup strategy Using the image-level backup method Using the file-level backup method Restoring image-level backups Restoring file-level backups Troubleshooting

NetVault Backup Service fails to start on Windows

The NetVault Backup Service fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer for the following message: PDT FATAL: lock file “postmaster.pid” already exists.

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, delete the “postmaster.pid” file from the location referenced in the log and restart the NetVault Backup Server.

NetVault Backup Service fails to start after the machine is restarted

After restarting the machine, the NetVault Backup Service sometimes fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer for the following message: FATAL: could not create any TCP/IP sockets " for a PostgreSQL source

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, start the Task Manager, and click Show processes from all users. You can see multiple instances of postgres32.exe running on the system. To remove all instances of postgres32.exe, select any instance of this process, and click End Process. Start the NetVault Backup Service.

NetVault Backup Service starts, but stops immediately on Linux

On a Linux-based machine, the NetVault Backup Service starts, and then stops immediately.

No error messages are displayed.

This issue can occur if the Postgres service cannot resolve the host name localhost, and fails to start.

Check the /etc/hosts file, and if the file does not contain an entry for localhost, add the entry.

Linux Hybrid version of the plug-in does not run on 64-bit OS

The Linux Hybrid version of the plug-in does not run on pure 64‑bit operating system.

The plug-in fails to open and displays the message “No Error.”

Pure 64-bit operating systems do not install some common 32-bit libraries the plug-in requires.

To correct this problem, do the following:

NOTE: Some libraries are dynamically loaded from the path $NV_HOME/dynlib/vddk/. If these libraries are listed as missing, no action is required.
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