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MessageStats 7.8.1 - Report Pack for Lync & Skype for Business User Guide

About This Guide Installing the Report Pack Configuring MessageStats for Lync Managing your Database Using the Lync and Skype for Business Reports Appendix A: Configuring RPC through a Firewall

Types of Lync and Skype for Business Reports

Types of Lync and Skype for Business Reports

When you click When you click Lync & Skype for Business Server folder in the report treeview, the Communications Server at a Glance report is displayed. This report provides a high-level view of usage in your Lync or Skype for Business environment. For more information, see Introducing the Lync & Skype for Business Server At A Glance Report .

The Lync and Skype for Business reports are grouped into the following folders:

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Organizational Summaries Reports
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Configuration Reports
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Instant Messages Reports
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File Transfers Reports
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Enterprise Voice Reports
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Conferences Reports
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Peer-to-Peer Reports
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Peer-to-Peer Audio Call Reports
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Peer-to-Peer Video Call ReportsPeer-to-Peer Video Call Reports
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Peer-to-Peer Desktop Sharing Session Reports
Inserting additional information in reports

For many reports, you can insert additional information. For example, for user reports, such as User Activity, you can insert additional user information (mailbox attributes) such as the mobile telephone number or manager. To include the mailbox attribute information in reports, you must have successfully run a MessageStats Mailbox gathering task.

To insert additional information in a report
1
When viewing a report, right-click a column heading and select Insert Field.
2
Select a field from the list of additional fields that are available.

Excluding users from reports

Lync Server has numerous test cmdlets that allow Lync administrators to validate certain functions. Often, administrators will configure specific user accounts to be used with synthetic transactions.

You can exclude these user accounts from appearing in various user activity reports using the Exclude Users property page. For details about how to exclude a user, see the chapter titled Configuring the Report Pack in the MessageStats Report Pack for OCS/Lync Server User Guide.

Users that are flagged as “excluded” do not appear in the following reports:

Organizational Summaries
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User Activity
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Chargeback by User
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Top Usage by User
Instant Messages
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Top Internal Senders and Receivers by Messages
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Chargeback by User
File Transfers
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Top Internal Users by File Transfers
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Chargeback by User
Enterprise Voice
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Top Calls by User
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Chargeback by User
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Outgoing Calls
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Incoming Calls
Conferences
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Chargeback by Organizer
Peer-to-Peer
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Chargeback by Initiator
Peer-to-Peer Audio Calls
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Top Internal Users by Incoming Audio Calls
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Top Internal Users by Outgoing Audio Calls
Peer-to-Peer Video Calls
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Top Internal Users by Incoming Video Calls
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Top Internal Users by Outgoing Video Calls
Peer-to-Peer Desktop Sharing Calls
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Top Internal Users by Incoming Desktop Sharing Sessions
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Top Internal Users by Outgoing Desktop Sharing Sessions

Reports that contain multiple internal user details, such as the Conference Details by Organizer and the Peer-to-Peer Session Details reports, are not affected by excluded users.

Introducing the Lync & Skype for Business Server At A Glance Report

When you click Lync & Skype for Business Server folder in the report treeview, the Lync & Skype for Business Server At A Glance page appears as the default home page.

This page delivers a single view that provides an enterprise-level view of your Skype for Business or Lync Server environment. You can use this page to quickly view high-level information without navigating through the reports tree.

The Lync & Skype for Business Server At A Glance page includes the following metrics:

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The total Lync or Skype for Business usage for the organization shows the total number of instant messages, peer-to-peer sessions (and minutes), voice calls, and conferences (and conference minutes) handled by your Lync or Skype for Business servers.
The conferences total includes all conference types: chat, audio/video, and application sharing.
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A graph that shows the number of instant messages handled by the Lync or Skype for Business servers in your organization for the past three months.
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A graph that shows all the other usage (peer-to-peer sessions, enterprise voice calls, conferences, and file transfers) handled by your Lync or Skype for Business servers for the past three months.
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A bar chart that shows the top 25 departmental totals of the number of instant messages sent and received by internal users with federated and public users, and sent to other internal users. A second bar chart shows the other departmental Lync or Skype for Business usage by internal users for the past three months.
Other Lync or Skype for Business usage includes peer-to-peer sessions initiated, voice calls made, file transfers initiated, and conferences organized by users in the department.
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A table that provides the calculated chargeback costs for different types of Lync or Skype for Business usage for the organization.
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The User Inventory Summary table that shows the number of Skype for Business-enabled or Lync-enabled users in the organization, not including system users. The table provides information about the number of users that have specific settings enabled in their user configuration.
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A graph that shows the number of Skype for Business-enabled or Lync-enabled users (excluding system users) over the past three months, and the number of users with specific settings enabled.

Organizational Summaries Reports

Organizational summary reports provide an overview of server and user activity for your Lync and Skype for Business installations.

The following table describes the reports found in the Organizational Summaries folder.

 
Table 7. Organizational Summary reports.
Report
Description
Filters

User Activity

Provides a summary of the Lync or Skype for Business activity for an individual user. The report includes summary information about the instant messages sent and received, enterprise voice calls, conferences organized by the user, and peer-to-peer sessions. Using the Insert Field option, you can insert details such as the types of voice calls or the types of peer-to-peer (audio, video, desktop sharing) sessions.
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Date
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Detail Level
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Display Name
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Department
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Office
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Pool

Server Activity

Provides an overview of the types of traffic handled by each Lync or Skype for Business Server including total instant messages, file transfers, enterprise voice calls, conferences, and peer-to-peer sessions
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Date
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Detail Level
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Display Options
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Trend and Forecast Options
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Date/Time Display
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Server
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Pool

Lync & Skype for Business Server Uptime

Indicates how long the Skype for Business and the Lync Servers have been running.

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Date
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Date/Time Display
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Server
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Pool

Chargeback by Department

Shows the total cost of all user activity, calculated by the department to which a user belongs, with separate cost totals for instant messages, file transfers, conferences, enterprise voice calls, and peer-to-peer (audio, video, and desktop sharing) sessions.

NOTE: Chargeback costs must have been specified. For more information, see chapter 3 in the User Guide.
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Date
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Department
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Pool

Chargeback by User

Shows the total cost of all user activity, calculated for each user, with separate cost totals for instant messages, file transfers, conferences, enterprise voice calls, and Skype for Business or Lync peer-to-peer (audio, video, and desktop sharing) sessions.

NOTE: Chargeback costs must have been specified. For more information, see chapter 3 in the User Guide.
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Date
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Display Name
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Department
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Office
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Pool

Top Usage by User

Shows the users that have the highest usage for instant messaging, file transfers, peer-to-peer sessions, enterprise voice calls, and conferences.

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For instant messaging, usage is based on all traffic involving the user, regardless of direction.
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For file transfers, usage is based on the file transfers that occurred in sessions initiated by the user.
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For peer-to-peer sessions, usage is based on all peer-to-peer sessions in which the user participated.
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For conferences, usage includes only conferences organized by the user.
NOTE: To display accurate data in the report, you must have configured the Voice Property pages.
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Date
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Select Top
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Display Name
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Department
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Office
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Pool

Departmental Activity Summary

Provides statistics about Lync or Skype for Business user activity, including instant messaging, file transfers, voice calls, conferences, and peer-to-peer sessions, for users in a specific department. You can determine which departments have the most activity.
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Date
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Detail Level
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Department
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Pool

Volume counts are displayed in the User and Server Activity reports if content archiving is enabled on the Lync or Skype for Business Server. For more information, see chapter 2 in the User Guide.

To report chargeback costs by volume (MB), you must also have an Lync or Skype for Business Archiving database installed.

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