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KACE Cloud Mobile Device Manager Current - Release Notes

Known Issues

The following issues are known to exist at the time of release.

Table 2: General known issues

Known Issue Issue ID
Windows devices in Eastern time zone are showing as Easter Island time zone (minor issue – processing is handled correctly). 5552
If a device has an app in one applied policy without an associated app configuration and the same app in another applied policy with an associated app configuration, the admin portal may show the wrong compliance state for the app on the device. 5530
Smart label is not automatically including new macOS 12 devices. 5514
The KACE Connect app occasionally fails to deploy with the configured settings. The root issue is that the app settings are not always imported from Google Play appropriately. Deleting the app from the library and re-importing typically fixes the issue. 5510
iOS restriction sets can occasionally get left behind on a device. This is rarely an issue when applied through policies, but can occur if a restriction set is manually deployed to the device before the policy manager has a chance to push it. 4949
Installing a VPP (iOS) app to device while assigning the license to the user (instead of the device) fails. 4756
Uploading an Android system app to the app library fails. 4694
An Android Web App cannot be deleted from the app library if it was unapproved from the Google Play store. 4693
Occasionally the policy details for a device may show success even if the entity in question did not successfully install. 3286

Product Licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing

More resources

Additional information is available from the following:

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