Foglight 7.1.0 - User Guide

Selecting the Services You Want to Monitor

By default, no services are listed in the My Services dashboard. This is by design: it gives you the opportunity to customize the My Services dashboard to suit your needs. Select the set of services that you want to monitor so that they appear in this dashboard.

TIP: Use the search features to find services you are interested in. The search is per keyword, delimited by spaces. For example, if you want to search on “Global Service” (instead of “Global”), add quotes around “Global Service” to match that exact string.

NOTE: To use the following functions, Foglight users require the Advanced Operator role.

Monitoring a Service

Once you subscribe to a service, you can drill down and view details about that service.

These sections describes workflows for monitoring the overall health of your critical services and investigating problems with them.

Drilling down into a service

When you drill down into a service by clicking for a particular service. The view that appears depends on whether or not your Administrator configured a custom view using the Service Builder. If your Administrator did not configure a custom drill-down, you see a Service Summary dialog box listing the outstanding alarms and links to a default service breakdown. In addition, it provides a link to edit the service using the Service Builder dashboard. If your Administrator chose a custom view, it appears in the drill-down dialog box.

Viewing Services Details page

View more details about your services by clicking at the bottom right corner of the service and a Service Details page for certain service will be open.

You monitor services because you have a specific business requirement to ensure the availability of these components. The icons in the Service Level Compliance column reflect the availability of your services. Use this column as a starting point for investigating how problems with your services affect their service levels.

Foglight automatically examines each service and establishes its availability and service level compliance. By default, a service is available if it does not have any fatal alarms.

In Foglight, a service’s state is based on the worst state of the components it includes. For example, a MyApplication service contains services for its Web servers, application servers, and databases. The databases service is in a fatal state because it has a fatal alarm and the other two are in a warning state. MyApplication is also in a fatal state and is listed as non-compliant with its Service Level Agreement (SLA).

TIP: Both current availability and SLA measurements are; use them in different situations: • Use the current availability measurement to find and address immediate problems quickly. • Use SLA measurements to determine if you are meeting overall service level expectations.

Click the Dependencies tab to display a graphic representation of the hierarchy of services that the selected service comprises. Use the components state icons to trace the critical path of performance issues across a domain.

Use the depth control, in the upper right corner, to set the number of levels (1-3) in the diagram. The default setting is two levels.

The dots above the depth control determine the scale of the diagram.

By default, Foglight arranges the components in a tree diagram. You can also manually change the components’ layout to position them as you wish. When you move a component, Foglight clears the Auto Arrange check box. Select the Auto Arrange check box to return to the original layout.

Investigate a service’s alarms to get more details about the problems contributing to its non-normal state.