Foglight 5.9.4 - User Guide


	NOTE: Your Administrator uses the Tier Definition dashboard to decide what tiers are relevant globally to users in your organization. The group of tiers you see in the Service Operations Console dashboard might be larger or smaller than the set described below.

User

The User tier icon displays the worst state of all components monitored by agents included in the EU (End User) cartridges.

Web

If your Administrator assigns a service to the Web tier using the Service Builder dashboard, Quest Foglight categorizes components as part of this tier. The Web tier icon displays the worst state of all components in the service.

App

The App tier icon displays the worst state of all components monitored by agents included in the cartridges for .NET, Siebel, SAP, PeopleSoft, Oracle eBusiness, and Java EE technologies.

Database

The Database tier icon displays the worst state of all components monitored by agents included in the cartridges for Oracle, SQL Server, Sybase and DB2.

Permanent Tiers

The Host and Agent tiers are always displayed in the Service Operations Console dashboard.

Host

The Host tier icon displays the worst state of all hosts that are part of that service. This set of hosts includes:

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All hosts your Administrator added directly to the service.

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All hosts your Administrator added to one of the services it contains (services nested in its hierarchy).

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All monitored host(s) related to the components your Administrator added to this service.

Agent

The Agent tier icon displays the worst state of all the agents that are part of that service. This set of agents includes:

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All agents your Administrator added directly to the service.

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All agents your Administrator added to one of the services it contains (services nested in its hierarchy).

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Agents on all monitored host(s) that are related to the components your Administrator added to the service.

Related Topics

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Investigating service level compliance and availability

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Investigating alarms

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Drilling down into a service

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Viewing more details about your services

View more details about your services by selecting one of the tabs at the bottom of the dashboard and then scroll through the list in the service table

Table 1. View more details about your services by selecting one of the tabs at the bottom of the dashboard
Select the Tab...	To show...
Alarms	A list of alarms fired for components included in the selected service. The alarm count includes all filtered alarms fired on hosts that are part of the service. See Viewing, Acknowledging, and Clearing Alarms for information about working with alarms.
Service Level Agreement(s)	A summary of the service level compliance, alarms, and availability. This summary also appears in the Service Levels dashboard. For more information, see Investigating service level compliance and availability or the online help for the Service Levels dashboard.
Service(s) Impacted	The list of services that are impacted by the state of the current service. For more information, see Understanding what services are impacted .
Service Contents	The contents of a service without having to drill down into it. A service’s contents include all components added to the selected service and its child services, no matter how many levels deep they are nested.
Service Dependencies	The list of services on which the selected service depends. That is, the list of services added to the selected service. This diagram shows the composition of your service and the state of each component it contains. Use it to quickly scan for the root cause of a problem reported on the service. For details, see Visualizing the dependencies among services .
Advanced Service Visualization	Advanced Service Visualization allows you to define relationships among services. A relationship can be visualized as a flow from one tier to another. This functionality is for advanced users. Consult your Administrator if it is not configured.

Understanding what services are impacted

Each of your services can have an impact on other services to which it is related. Use the Services Impacted view to see details about the services that are impacted by the state of one particular service.

For example, you are responsible for monitoring a service called Application Servers, which represents the application servers for your Banking Application. You subscribe to this service and notice that Quest Foglight has fired has three critical alarms for it. This means that Application Servers is now in a critical state.

To find out if Application Servers’ state impacts other services, you select Application Servers and click the Service(s) Impacted tab.

Your Banking Application service is listed and its health is critical. The Banking Application service depends on and contains the service Application Servers. Quest Foglight has not fired alarms for any of the other services that the Banking Application service contains, so Banking Application’s state is critical, just like Application Servers’.

To investigate impacted services:

In the table at the top of the dashboard, select the service that you want to investigate.

Click the Services Impacted tab.

Quest Foglight lists the other services that are impacted by the state of the one that you selected, as well these services’ health (the state they are in—warning, critical, or fatal), alarms, and health history.

A serivce’s health reflects the aggregate state of its components; it is a rollup of all alarms fired for components it contains.Quest Foglight displays each impacted service’s recent health in the Health History column. This column summarizes the service’s health for the dashboard’s time range. The colored segments represent the service’s alarm severity states at different intervals within the time range. Yellow segments represent warning alarms, orange segments represent critical alarms, and red segments represent fatal alarms.

See Viewing, Acknowledging, and Clearing Alarms for information about working with alarms and To investigate the health history: for information about drilling down into a health history bar.

Click the name of an impacted service to investigate it further.

A popup appears.

Drill down even further by following the links to more detailed views.

Table 2. Drill down to more detailed views:
Click this link	If you want to see...
Service Level Agreement(s)	A summary of the service level compliance, alarms, and availability. See Service Level Agreement(s) for more information.
Monitored Component(s)	The Service Breakdown view for that service.
Default Service Breakdown or Drilldown: <View Name>	If your Administrator did not configure a drilldown view, the link is Default Service Breakdown. and clicking the link takes you to a view that lists all components added to the service and their status. If your Administrator configured a view, the link is Drilldown: <View Name> and clicking the link takes you to that view.
Edit Service	The Service Builder for the selected service. You can only follow this link if you have the Administrator role. For details about the Service Builder, see Building a service.

Visualizing the dependencies among services

Click the Service Dependencies tab to display a graphic representation of the hierarchy of services that the selected service comprises. Use the components state icons to trace the critical path of performance issues across a domain.

Use the depth control, in the upper right corner, to set the number of levels (1-3) in the diagram. The default setting is two levels.

The dots above the depth control determine the scale of the diagram.

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Click the smaller dot to reduce the scale for easier navigation of large diagrams.

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Click the medium dot to restore the diagram to its original scale.

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Click the largest dot to zoom to the highest zoom level.

By default, Quest Foglight arranges the components in a tree diagram. You can also manually change the components’ layout to position them as you wish. When you move a component, Quest Foglight clears the Auto Arrange check box. Select the Auto Arrange check box to return to the original layout.