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Enterprise Reporter 3.5.1 - Installation and Deployment Guide

Product Overview Installation Considerations for Enterprise Reporter Installing and Configuring Enterprise Reporter Managing Your Enterprise Reporter Deployment Troubleshooting Issues with Enterprise Reporter Appendix: Database Content Wizard Appendix: Encryption Key Manager Appendix: Log Viewer

Troubleshooting features in Enterprise Reporter

There are several features in Enterprise Reporter to help you solve problems.

•
Exporting logs from the Configuration Manager
•
Viewing information about your Enterprise Reporter configuration
•
Viewing errors and statistics for tasks

Exporting logs from the Configuration Manager

Exporting logs for discoveries

Logs can be used to troubleshoot issues with discoveries. Logs are collected from the Reporter server and all of the nodes within a selected cluster, and zipped into files that can be sent to Quest Support to help resolve certain collection problems. The log files are all sent to the Exported Logs folder on the Reporter server. You may have several different .zip files, which may take some time to appear, depending on your configuration:

•
A ServerLogs.zip file containing the logs from the server.
•
A <Computer Name>_NodeLog.zip file for each node in the cluster.
To export logs
1
On the Manage Discoveries pane, select a discovery.
By selecting a discovery first, the correct cluster for the discovery is automatically chosen.
2
Click the Manage Logs button and select Export Logs.
3
If necessary, change the selected cluster.
4
Click Export.
An Export Logs dialog box appears giving a status of the node logs retrieved. Log retrieval may take time depending on the log size and node location on the network. Once the node logs have been retrieved, a link is displayed for the exported logs.
5
Click the link to locate your zip files.
Zip files are all located in the \ProgramData\Quest\Enterprise_Reporter\Exported_Logs folder.
You can now email your log files to your Quest Support representative.
6
Click Close.
 
* 
NOTE: To help diagnose issues, the ServerLogs.zip contains additional files including the DatabaseMaintenance.log file and a SQLLite file containing Enterprise Reporter system configuration information.
Deleting logs for discoveries

If you want only the most recent issue to be displayed in the logs, you can delete old logs. This deletes logs from the default server Logs folder as well as from the Exported Logs folder, except for the most recently exported logs. You can delete logs for a selected cluster or you can delete all server logs.

To delete logs for a selected cluster
1
On the Manage Discoveries pane, select a discovery.
By selecting a discovery first, the correct cluster for the discovery is automatically chosen.
2
Click the Manage Logs button and select Delete Logs.
3
If necessary, change the selected cluster.
4
Click Delete.
To delete all server logs
1
On the Manage Discoveries pane, select a discovery.
By selecting a discovery first, the correct cluster for the discovery is automatically chosen.
2
Click the Manage Logs button and select Delete Logs.
3
Select all the clusters.
If you do not select all the clusters, some node logs may remain without their related server logs.
4
Select the Delete all server logs check box.
5
Click Delete.
Exporting the Configuration Manager logs

The Configuration Manager logs can be used to troubleshoot issues with the Configuration Manager service. Information is collected from the Configuration Manager service and is zipped into log files that can be sent to Quest Support to help resolve certain Configuration Manager problems. The log files are sent to the desktop on the Configuration Manager computer and may take some time to appear, depending on your configuration:

To export Configuration Manager logs
1
Click System | Information.
2
Under Client Logging Information, click Export Configuration Manager logs.
3
Click Export.
4
Click the link to locate your zip file.
You can now email your log files to your Quest Support representative.
5
Click Close.
Viewing the Configuration Manager logs

You can unzip and view the Configuration Manager logs using the Log Viewer.

To view the Configuration Manager logs
1
Click System | Information.
2
Under Log Viewer, click View logs to open the Log Viewer.

Viewing information about your Enterprise Reporter configuration

Understanding your system setup can be useful when troubleshooting. You can use the Information page to determine where your console, Reporter server and Reporter database are hosted, what port the server is using to communicate, your software version, and other similar information you may find helpful in resolving issues.

To view system information in the Configuration Manager
•
On the Navigation pane, click System | Information.

Viewing errors and statistics for tasks

For each task of a discovery, you can view collection options, errors, and statistics. These may be helpful when you experience failed collections, data that does not match your expectations, or when working on performance issues. To display the collection options for a task, hold the mouse over any column of data for that task.For more information, see the Viewing Errors and Viewing Statistics in the Quest Enterprise Reporter Configuration Manager User Guide.

 

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