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MessageStats 7.8 - Quick Start Guide

About This Guide Requirements for Installing the MessageStats Components Prerequisites for Gathering from Microsoft Exchange Planning a MessageStats Installation Appendix A: IIS Configuration Issues

Removing MessageStats

To remove a complete MessageStats installation from a computer
1
Select Start | Settings | Control Panel | Add or Remove Programs.
2
Select Quest MessageStats from the program list and click Remove.
3
Verify that you want to remove MessageStats.
You may be prompted to reboot your computer to remove the service or MessageStats Reports web site support files.

Appendix A: IIS Configuration Issues

In installations where the MessageStats Reports IIS server and the MessageStats database SQL server are installed on separate computers, you might see one of the following errors when starting the MessageStats Reports web site:

“Error: Unable to connect to the database. You may need to use SQL Authentication to connect to the database server. Please review the Installation Issues section of the MessageStats Release Notes.Login failed for user NT AUTHORITY\ANONYMOUS LOGON”
- OR -
“Unable to open database connection. (0x80004005: Login failed for user (null). Reason: Not associated with a trusted SQL Server connection., Provider=SQLOLEDB.1;Server=ServerName;Database=MessageStats;Trusted_Connection=Yes;Current Language=English;Locale Identifier=1033 (0x80040114)"
- OR -
“HTTP 500 Internal Server Error - ASP Error.
QSWebWizard9.WebWizard.1 error 80004005
Unspecified Error
MessageStatsReports /ForcedAuthenticate.asp, line 31"

If you are unable to resolve these issues when connecting to the SQL database server, you may need to use SQL Authentication to connect to the database server. By enabling IIS to use SQL Authentication, you can resolve this issue.

For information about how to configure SQL Authentication, see Knowledge Base article 3553 on the Support Portal.

Microsoft .NET Configuration Issues

MessageStats Reports require that Microsoft .NET Framework version 4.7.2 is installed on the server on which the web-based reports are hosted. If you have problems accessing MessageStats Reports, you can check the following settings that affect ASP Active Server Page (ASP) configuration.

For Windows Server, IIS must be installed and enabled. Also the Web Server (IIS) role must be installed and certain role services must be enabled. See Setting IIS Role Services for IIS for more information.

Repairing IIS Mappings for ASP.NET

In some Microsoft environments, you may encounter a configuration issue with Microsoft .NET which can prevent MessageStats from reporting information correctly. The error indicates that Microsoft .NET Framework must be installed on the IIS server that hosts MessageStats Reports, and that Microsoft ASP.NET must be enabled on the virtual directory that contains MessageStats Reports.

If you are sure that the Microsoft .NET Framework 4.7.2 is installed, and ASP.NET is enabled you may need to repair the IIS mappings for ASP.NET. The following procedure is based on the Microsoft Knowledge Base article 306005. Use the procedure to configure Microsoft ASP.NET.

To fix configuration mappings for ASP.NET
1
Run the Aspnet_regiis.exe utility:
a
Click Start and select Run.
b
In the Open text box, type cmd and click OK.
c
Navigate to the .NET Framework directory. (%windir%\Microsoft.NET\Framework\version\)
In this path, the version represents the .NET Framework directory version that is installed on the server. Replace the placeholder in the example with an actual version number.
For example, at the command prompt, type the following:
CD /D "%windir%\Microsoft.NET\Framework\v4.0.30319"
2
Type the following command:
aspnet_regiis.exe -i
3
Press ENTER.
4
Restart the IIS Service:
a
Click Start and select Run.
b
Type iisreset and press ENTER.
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