Contact Quest Support. Have the contents of the ControlPoint web.config file readily available so that the Technical Support Specialist can better assist you.
Issue
During your current ControlPoint session, an action you performed (such as a Delete Site, Set User Permissions, or Add User to Group) isn't reflected in the SharePoint Hierarchy.
Possible Resolution
·Try Refreshing the SharePoint Hierarchy.
OR
·If a site collection has been added or deleted and the ControlPoint Application Administrator has configured the application to load site collections from a server-side cache, you may try refreshing this cache.
Issue
In a multi-farm environment, only the home farm displays in the SharePoint Hierarchy.
Possible Reasons
·The ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to 1 (Display Home Farm Only).
OR
·The multi-farm environment includes different editions of ControlPoint installed (Standard, Non-Standard, and/or ControlPoint Online), and remote farm display is not supported for the edition selected as the home farm.
Solutions
·Make sure the ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to either 2 (Display home farm expanded and remote farm(s) collapsed) or 3 (Display all farms collapsed).
·If the environment includes different editions of ControlPoint, make sure the home farm is an edition that supports remote farm display, using the guidelines in the following table.
If the multi-farm installation ... |
Then ... |
includes ControlPoint Standard along with Non-Standard and/or ControlPoint Online |
a Standard farm must be the home farm. |
consists of only Non-Standard and ControlPoint Online |
a Non-Standard farm must be the home farm. |
NOTE: Regardless of whether or not all farms display in the SharePoint Hierarchy, you will always be able to change the active farm by selecting from the Available Farms drop-down.
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