ControlPoint 8.10 - for Microsoft 365 Administration Guide

ControlPoint Administration Log (xcAdmin.log)

xcAdmin.log:

·is the log file where the following information is recorded:

§ControlPoint application errors

§the progress of both nightly and interactive Discovery jobs, and

·is accessible from the machine on which ControlPoint was installed for the farm, in the following directory: C:\Program Files\Metalogix\ControlPoint Online\Layouts\Axceler\Log

ControlPoint Web Config File (web.config)

web.config:

·is the configuration file for the Web application that hosts the ControlPoint Configuration Site Collection, and

·is located on the server where ControlPoint Online is installed in the folder C:\Program Files\Metalogix\ControlPoint Online\LAYOUTS\Axceler

Note that any changes to the web.config file will cause a restart of the application pool for the Web application that hosts ControlPoint Configuration Site Collection.

SharePoint Hierarchy is Empty After an Installation or Upgrade

Issue

After installing or upgrading ControlPoint Online, I can launch the application but the SharePoint Hierarchy is not populated.

Possible Reason

As of version 8.10, the default behavior is for the SharePoint Hierarchy to be populated with cached data collected from the ControlPoint Discovery service. This is because using cached data decreases the amount of time it takes for the hierarchy to load (for large tenants it can decrease loading time by several minutes over using real-time data). Therefore, until the first run of Discovery is completed after a first-time installation or upgrade, the SharePoint Hierarchy will be empty.  

Resolution

After a first-time installation or upgrade, run Discovery and wait for the process to complete before launching ControlPoint.

If you launch the application before Discovery has run or completed, you can click the Check Discovery Status link to open the ControlPoint Management > Discovery workspace.

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Once Discovery has completed, the link will no longer display in the SharePoint Hierarchy.

To override this default behavior and have the hierarchy load using real-time data going forward, ControlPoint Application Administrators can change the value of the ControlPoint setting Load The Hierarchy from Database (LOADHIERARCHYFROMDATABASE).

I am Continually Prompted to Log Into ControlPoint but the Login Never Completes

Issue

With Internet Explorer or Edge, when attempting to log into ControlPoint using Modern Authentication, either for the first time or after the browser session expires, I am continually prompted to log in but the login never completes successfully.

Resolution

This issue does not occur with Chrome.  However, if you want to continue to use Internet Explorer or Edge, use the information in the following table to resolve the issue.