Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Missing data from 'Users with Queue Membership report
설명
When running the report 'Users with Queue Membership', there is a discrepancy between the users listed in the report and the actual list on the system.
해결 방안
For a user that is missing from the report output, in Stat please double-click that user with a ticked row in the Stat User Maintenance screen and then check the Queue Membership for that particular user.
Although it is an active user, it doesn't always mean they are assigned to the queue, and the Queue Membership option against the user should solve this issue.
