How to capture RemoteScan logs (4240584)

RemoteScan has four separately-enabled logs.

Two of these RemoteScan logs (RemoteScan Server log and RemoteScan Server proxy log) are located on the user's PC:

RemoteScan Server log: Reports communication between RemoteScanServer.exe and local scanner, as well as RemoteScan IP connection traffic on the user's local PC.

RemoteScan Server proxy log: Reports communication between RemoteScanServer.exe and a local connection proxy on the user's local PC, such as a remote connection client or RemoteScan scannerless redirection utility.

The other two RemoteScan logs (RemoteScan Client log and RemoteScan Client proxy log) are located on the Windows Server in the user's Appdata folder:

RemoteScan Client log: Reports communication between RemoteScan and the user's Twain/ISIS imaging app on the user's Windows Server session, as well as reports RemoteScan IP connection traffic on the user's Windows Server session.

RemoteScan Server Logging Instructions (located on user's PC):

1. If it is not already running, start RemoteScan from the RemoteScan Program Group (Windows Start->All Programs->RemoteScan Server)
2. Right Click on the RemoteScan Tray Icon
3. While holding the "F2" key, click on “Options…”
4. Check the checkbox for “Logging”
5. Click on the “Save” button
6. Run required test scan(s)
7. Right Click on RemoteScan Tray Icon
8. Click on "About…"
9. Click on the "Show Log Files" button
10. Choose the log file named with the appropriate date

RemoteScan Server Proxy Logging Instructions (located on user's PC):

1. Navigate to [User Profile]/AppData/Roaming/RemoteScanProxy folder on the local PC
2. Create a new text document named proxy.ini and enter the following text:
   [PROXY]
   Logging = 1
3. Close RemoteScan server and restart RemoteScan server to create the log
   Retrieve server proxy log file will be named with today’s date in a month/day/year format. It is located in the [User Profile]/AppData/Roaming/RemoteScanProxy/logs folder.

RemoteScan Client Logging Instructions (located on Windows Server in user's Appdata folder):

1. Log into the remote server and bring up RemoteScan in the application requesting the image, as though you were about to do a scan
2. Click the "Options..." button, while holding down the “F2” key, on the RemoteScan client user interface
3. Check the logging checkbox.
   (Another way to turn on logging is to edit the remote.ini file in the [User Profile]/AppData/Roaming/RemoteScanClient folder (this may be a hidden file); type in logging=1 and save)
4. Perform desired test scans to be captured by the logging
5. Retrieve client log file. Log file will be named with today’s date in a month/day/year format. It is located in the [User Profile]/AppData/Roaming/RemoteScanClient/logs folder.

RemoteScan Client Proxy Logging Instructions (located on Windows Server in user's Appdata folder):

1. Log into the remote server
2. Navigate to [User Profile]/AppData/Roaming/RemoteScanProxy folder
3. Create a new text document named proxy.ini and enter the following text:
   [PROXY]
   Logging = 1
4. Close RemoteScan client and reopen to create the log
   Note: You can find the location of the RemoteScanProxy folder by clicking the “Options...” button while holding down the “F2” key, then click the “Show Log Files” button. Go up two directories to find the RemoteScanProxy folder.