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Info Gathering Tool Cannot find temp folder of Process Dump
설명
If you run a process dump from Info Gathering Tool, it is not automatically attached to the Info Gathering Tool package. You are presented with an error message that, "The AppRecovery dumps cannot be copied to a temporary folder."
원인
The process dumps are placed in %UserProfile%\AppData\Local\Temp. The Info Gathering Tool is looking for dump files in %UserProfile%\Application Data\AppRecovery\Dumps.
해결 방안
You will need to re-run the Info Gathering Tool and manually attach the dump file using the Add File and navigate to the appropriate directory to select the dump file.