Date: FEB 2011
Product & Version: netvault backup 8.5
OS Version: windows 2008 R2
Symptoms:
Upgraded client from netvault version 8.2 to netvault 8.53.
VSS backups fail creating the snapshot as seen in binary log below.
Job Message 2011/01/06 22:48:08 1291 Data Plugin VM2K8PRJMB353 File System 7.4.14 Backup
Job Message 2011/01/06 22:48:09 1291 Data Plugin VM2K8PRJMB353 SYSVOL is not present on this computer
Error 2011/01/06 22:48:09 1291 Data Plugin VM2K8PRJMB353 Error creating volume snapshot(s): Not licensed for VSS
Error 2011/01/06 22:48:09 1291 Data Plugin VM2K8PRJMB353 Failed to create VSS snapshot
Error 2011/01/06 22:48:09 1291 Data Plugin VM2K8PRJMB353 An error occurred when processing the final tree of items to backup
Severe Error 2011/01/06 22:48:09 1291 Data Plugin VM2K8PRJMB353 Failed to prepare the selection tree and backup options
Error 2011/01/06 22:48:09 1291 Jobs backup Fatal error: Backup failed
Cause:
Filesystem plugin does not seem to have upgraded correctly as we can see the file system plugin reports in self to be version 7.4.14 which is the Filesystem version used in netvault 8.2
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