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Mail-enabled objects gathering not switching over to Report Aggregation task
설명
When running the Mail-enabled object gathering in Messagestats the gathering may finish but the Report Aggregation task does not start and the gathering does not complete, stating that the task is waiting for Mail-Enabled Objects task to complete.
**This Messagestats environment may have multiple Task Execution Servers**
원인
If a Mail Enabled Object Gathering is running in Org A and a Mail Enabled Object Gathering is also running in Org B on different Task Execution Servers then this will "Block" the completion of the Mail Enabled Object Gathering that is running, and the reporting aggregation will run for both Mail Enabled Tasks when they are both finished.
This is because they are talking to the same tables in SQL so they have to wait and process/aggregate the data when all related tasks are finished.
해결 방안
Ensure if multiple task execution servers are being used then the tasks need to be scheduled so that do not conflict and stop the processing of tasks.
If multiple tasks of the same name are running then all tasks of the same name need to complete before Reporting Aggregation can commence and complete.