Using Azure Cloud Storage - An error occurred while sending the request (4368939)

Using Azure Cloud Storage - An error occurred while sending the request

When RMAD is configured to use Azure Cloud Storage, the uploads may fail with the message recorded in the log as:

Microsoft.Azure.Storage.StorageException: An error occurred while sending the request. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond xxx.xxx.xxx.xxx:443

By default, recovery manager is not aware of any local proxy settings needed to connect to the Internet and requires entries within the ForestRecovery.CloudStorage.Uploader.exe.config for the proxy settings.

Add sections below to ForestRecovery.CloudStorage.Uploader.exe.config file so that RMAD gets aware of a used local proxy server/service. Please note that this needs to be added inside the <configuration> tags but outside the <startup> tags.:

<system.net>
    <defaultProxy>              
        <proxy proxyaddress="http://proxy_host:8080" bypassonlocal="true" usesystemdefault="false"/>
    </defaultProxy>
</system.net>

For example:

<configuration>
    <startup>
        <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.8"/>
    </startup>
<system.net>
    <defaultProxy>              
        <proxy proxyaddress="http://your_proxy_host:8080" bypassonlocal="true" usesystemdefault="false"/>
    </defaultProxy>
</system.net>
</configuration>

IMPORTANT:

Once you save the ForestRecovery.CloudStorage.Uploader.exe.config file with the above changes you must restart the Quest Recovery Manager Cloud Storage windows service in your RMAD server for the above changes to work properly when retrying the cloud upload task.