Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
"Cannot copy agent distribution file" error appears when installing InTrust Agent
설명
When attempting to deploy an InTrust Agent to a server, the following error may appear:
Cannot install the agent on 'SERVER' because of an error. Error text: Cannot copy agent distribution file C:\Program Files (x86)\Dell\InTrust\Server\ADC\Agent\winnt_x86\redist\adcscm_package.ini (Access is denied. (Win32 error: 5)).
원인
An old agent, or agent remnants, may be affecting the deployment of the InTrust agent, and may still be pending deletion.
해결 방안
-Ensure the server was not cloned from a server that already had an agent installed.
-Ensure there are no old InTrust agent process running (possibly hung/stuck) with service pending deletion (confirm by attempting to switch the service start-up mode). If the process is confirmed hung/stuck kill the process in task manager and attempt the upgrade/install again.
