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What is the difference between alarms cleared by the "__service__" user and alarms cleared by the "system" user?
설명
When exporting alarms it was noted that many of the alarms are cleared by the "__service__" user or the "system" user. What is the difference between these users?
해결 방안
Both represent alarms that were cleared by the server.
The "__service__" user represents the Foglight Server itself. Cleared by the "__service__" user normally means that the alarm was cleared by Foglight (E.g. when alarms are cleared by simple rules running in a schedule).
There is no actual "system" user in Foglight. When alarms are auto cleared by the rule that generated them there won't be a cleared by value, but the Foglight console renders the alarm as cleared by "system".