Check to ensure a schedule is set up properly to run, per https://support.quest.com/kb/119862
Many times Wake On LAN issues are enviromental and not specific to the K1000/K2000. To verify this download and install a packet sniffer program such as Wireshark. https://www.wireshark.org/
- Start a capture with Wireshark. To minimize the amount of packets captured the promiscuos mode can be disabled.
- Run the WoL from the KACE SMA/KACE SDA.
- Wait 3 to 4 minutes to capture enough traffic, then stop the capture.
- Determine the IP address of your K1000/K2000 and under the filter field enter ip.src== && udp.dstport==9 then select Apply. (example: ip.src==192.168.0.55 && udp.dstport==9 )
- Scroll through the files and look for the protocol ECHO click on this entry and read below.
- Select User Datagram Protocol and expand, look for Echo and expand. There should be traffic to port 9 and Echo data beginning with ffffffffffff, this will be evidence the KACE SMA/KACE SDA is sending out its magic packet.
Additional steps and considerations:
- Wake On LAN needs to be enabled in the BIOS, and check the Local Area Connection Status, Properties, Configure, then Power Management settings.
- Wake On LAN sends direct broadcast so the network needs to support broadcast traffic across routers.
- Customers can also test their network by using a third party Wake On LAN utility.
- To capture only the WoL packets generated from the KACE SMA/KACE SDA appliance the following Wireshark capture filter can be used:
udp dst port 9 - Enabling the option "try heuristic sub-dissectors first" under the UDP protocol options in the Wireshark preferences the display filter wol can be used instead of ip.src==192.168.0.55 && udp.dstport==9
