This can indicates that either an agent has not yet appeared in the Global View dashboard or an agent was deleted in Agent Status but the configuration settings weren’t completely cleared out in “Clear Agent Data” and “Clear Agent Model Data”.
Delete the old agent topology and recreate the agent using the following steps.
- Open Databases | Support Dashboard > Database technical Support
- Switch between the DB types tabs (e.g. Oracle or SQL Server accordingly)
- Click on Clear Agent data
- Highlight the agent which is missing from Database Dashboard and has topology duplication
- Click on the Delete button
- Click on Clear Agent Model Data
- Highlight the agent which is missing from Database Dashboard and has topology duplication
- Click on the Delete button
- Rerun the Database Wizard and add the instance
If your system has a lot of database agents seeing the agent in the Global view is not immediate and it can take up to a couple of minutes to appear. Deactivating and reactivating the agent in Agent Status can sometime expedite the agent reappearing.