When attempting to open up the DA (Desktop Authority) Manager the error below is displayed:
"A critical error has occurred"
Desktop Authority was unable to connect to its database. Please ensure that the database server is available and that the SQL Server instance for Desktop Authority is running. For further assistance, please contact your system administrator.
Please contact your network administrator
Misconfiguration of IIS settings
With SQL MANAGEMENT STUDIO Express (free Microsoft download), connect to the SQL instance that has the Desktop Authority databases (DAConfiruation and DAReporting). Check the security and verify that the Domain Admin credentials used for the Desktop Authority Administrative Service are listed under Security | Logins.
Verify that this account has "sysadmin" permissions and "db_owner" to the DAConfiguration and DAReporting databases.
TEST to see if you can access the DA Manager Console.
If you still cannot, on the Desktop Authority server, go to C:\ProgramData\Scriptlogic\Manager\DAconsole\smwinservice_errors.log file.
Identify if there are any errors related to login failure. (i.e.-)
Found an error stating:
2012/07/24 12:25:41. 946 FATAL  LogInstance : Error connection System.Data.SqlClient.SqlException: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. at System.Data.SqlClient.SqlInternalConnection.OnError (SqlException, Boolean breakConnection).....
Go into IIS Manager on the DA Manager Console Server, click on DesktopAuthorityConsole (underneath Default Web Site), and then go to "Basic Settings" action (usually on right column).
"Edit Application" will display. Click on "Connect as..." and then specify a Domain Admin account under "Specific user: ". Set credentials and password, and click "OK".
Attempt to reopen the DA Manager and you should be able to access the login page.
If you still cannot access the Desktop Authority Console contact Quest Software Support for assistance.