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Title
How to turn on OpsMaster Trace Logging -
Description
How to turn on OpsMaster Trace Logging -
Resolution
In order to troubleshoot the Operations Service it is often necessary to turn on trace logging.What is the process to turn on trace logging?- Close the Desktop Authority Manager
- Select Start
- Select Run
- Type "regedit"
- Click OK
- Navigate to:
- (32Bit) HKEY_LOCAL_MACHINE/SOFTWARE/ScriptLogic
- (64Bit) HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/ScriptLogic
![[image]](https://support.quest.com/KBArticleImages/SL2832/1647f0aa.jpg)
- On the left panel, Click on the ScriptLogic key.
- On the right panel, Double-click on key OpsMasterTrace
- Change the Value to "1"
- Close Regedit
- Restart the Desktop Authority Operations Service
- Select Start
- Select Control Panel
- Select Administrative Tools
- Select Services
- Right-click on Desktop Authority Operations Service
- Select Restart
- Close Services window
- Close Administrative Tools window
- Open Desktop Authority Manager
- Reproduce any error you are investigating.
- Locate the logs created
Navigate to:
\Program Files\ScriptLogic\OpsMasterTraceLog\ or
\Program Files (x86)\Dell\Desktop Authority\Desktop Authority Manager\OpsMasterTraceLog
Listed in this folder are the Trace files for the Desktop Authority Manager server, such as:
ETL.htm
ScriptLogic.OpsMaster.OpsMasterService.htm
ScriptLogic.Reporting.htm
![[image]](https://support.quest.com/KBArticleImages/SL2832/cdfdfa89.jpg)
Do I need to turn off trace logging after I’m finished trouble shooting the issue?- Yes. After you have finished trouble shooting the issue, be sure to turn off trace logging by changing the OpsMasterTrace registry key back to “0”.