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Title
The .NET agent stopped collecting data after an IIS restart -
Description
The .NET agent stopped collecting data after an IIS restart
The agent log shows the following error:
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The agent log can not start as the application name has changed, the message appear in the log is
"nt/5.6.8/DotNetAgent/DotNetAgent_on_Production_ERP> ERROR [IncomingMessage-236] com.quest.glue.core.agent.AgentInstance - Failed to create agent
com.quest.dotnet.agent.DotNetAgentImpl$DotNetAgentException: Error: Application Name can not contain any of the following characters \ / : ? * " < > |.Please enter a correct application name. Code: 8000105A Type: Internal
at com.quest.dotnet.agent.DotNetAgentImpl.updateCatalystAgentConfigRuntime(DotNetAgentImpl.java:917)" -
Cause
The agent name includes illegal characters
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Resolution
From the agent status dashboard select the agent, edit the agent properties and check the web application configuration using the 'edit' button on the right hand side.
Check that the list of Web application names doesn’t include any of the following characters \ / : ? * " < > |If it does, please correct the name, save the changes, deactivate and activate the agent from the agent status dashboard in order to resume the data collection.