"ERROR: [7496-34-6-00001D4A] Unable to login to GroupWise as user" (92122)

When migrating a GroupWise user, the error given below is seen and the user is not migrated.

ERROR: [7496-34-6-00001D4A] Unable to login to GroupWise as user 'username'
[7498] Check User ID.

Possible causes:

• "Grace logins allowed" option is set to 0 on the user account.
• "Disable Logins" option is checked for the user account.
• The Trusted Application key is not working correctly.

WORKAROUND 1

Uncheck the "Limit grace logins" option if it is enabled for the user account. Novell's ConsoleOne User Guide provides more information on this option.

http://www.novell.com/documentation/consol13/c1_enu/index.html?page=/documentation/consol13/c1_enu/data/akvyl6o.html

WORKAROUND 2

Uncheck the "Disable logins" option if it is in place for the user. More information on "Disabling and Enabling GroupWise Accounts" is available in Novell's GroupWise product documentation:

http://www.novell.com/documentation/gw7/gw7_admin/index.html?page=/documentation/gw7/gw7_admin/data/bwtkoiv.html

http://www.novell.com/documentation/gw65/index.html?page=/documentation/gw65/gw65_admin/data/bwtkoiv.html

WORKAROUND 3

Regenerate the Trusted Application key, following the steps mentioned here:

Quest KB Article SOL18265 - "Error using GroupWise Trusted Application: Login failed for user 'JohnDoe' when using the GroupWise Trusted Application"