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Title
Running AntiVirus Software on a NetVault Server. -
Description
This solution applies to Kaspersky but can also apply to any antivirus software such as Symantec.
Customer recently installed AntiVirus Software on their fileserver (Kaspersky for windows servers 6 MP4) and wanted to know which executable files from NetVault they need to place into the Kaspersky "trusted applications" list in order to exclude files to be scanned during the backup procedure.
We advise to normally not have any AntiVirus Software installed on NetVault Server and Clients, as this can cause backup and performance issues.
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Resolution
WORKAROUND:You can try and add “nv*” processes, “NetVault Backup”, “BakBone Software” and “Quest Software” items into the Antivirus Trusted Application entries (Exclusions list).Below is a list of NVBU process that are run during the backup that you can add to the antivirus exclusion list.NetVault Backup processesCan be found in the administration guidehttps://support.quest.com/download/downloads?id=5590163Alternatively within the backup Advanced Options tab you can use the Pre and Post Script entries i.e. use a Pre script to stop the AntiVirus Software (AV) before that backup starts and then use a Post Script to start the AV once the backup finishes.Further information is from the NetVault Administrators Guide:Configuring pre- and post-script optionsCan be found in the administration guidehttps://support.quest.com/download/downloads?id=5590163The customer chose for the Pre and Post Script method, and this was working fine for the Pre Script.Unfortunally, the Post Script that the customer was using did nothing i.e. there was no Kaspersky icon in the Taskbar on the bottom right hand side.This was the Post Script entry:@echo off"C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for WindowsServers MP4\avp.com"The customer had placed these two lines in a cmd file, and when it was run manually, the application starts as intended.When the script is run automatically after the backup job the customer could see the "running script" after the backup completes,Eventually shows the Kaspersky icon in the Taskbar on the right hand side after a minute or so.So the solution was just to wait a while until the Kaspersky icon appears.If the icon doesn't appear after a long time, then I would advise to create a case with Kaspersky and / or with Microsoft, to see if there is anything that needs to be amended and / or added to the post script etc...I have added a link for further information about Kaspersky Support and the Antivirus Software commands:http://support.kaspersky.com/personal_mp5/tech?qid=193239183