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Title
The Exchange Mailboxes task fails with the error "Failed to open the information store." -
Description
During a gathering the Exchange Mailboxes task fails with the following errors.
Failed to open the information store.
Time Component HResult EventID
2012-01-10T11:58:32.472Z Exchange Mailboxes 8004011D {34C7A24B-8C58-4265-80D2-6A349E874549}
Extended information was found for the last MAPI error (description: The attempt to log on to the Microsoft Exchange Server computer has failed.; component: Microsoft Exchange Server Information Store; low-level error: 0x00000000; context: 1298).
Time Component HResult EventID
2012-01-10T11:58:32.472Z Exchange Mailboxes 8004011D {305C9E0D-13E1-47BA-A550-05D292CA1345}
An error occurred while retrieving the default private information store.
Time Component HResult EventID
2012-01-10T11:58:32.472Z Exchange Mailboxes 8004011D {F6733F2B-06D0-41F2-921F-CC8E0B08A9DB}
An error occurred while performing server mailbox enumeration.
Time Component HResult EventID
2012-01-10T11:58:32.472Z Exchange Mailboxes 8004011D {C53A203C-8BAC-453d-9312-C5146EB1C5B4} -
Cause
Missing System Attendant Mailbox on the target Exchange Server.
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Resolution
Use MFCMAPI to test MAPI on the MessageStats server:
Download the latest 32bit version of MFCMAPI to the MessageStats server:
- Ensure you are logged in as the MessageStats service account and run MFCMapi.exe
- Select Session | Logon only (Does not display stores)
- Click New to create a new Profile and step through the Wizard
- Select the newly created profile in the Choose Profile dialog box and click OK
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Select MDB | Get Mailbox Table
Note: If you receive an error at this point the issue is the MAPI client installed on the MessageStats Server. Try this solution.
Once the mailbox table populates click the Display Name column heading to arrange by column and scroll down and find the System Attendant.
If the System Attendant mailbox is missing that will cause the above errors and prevent MessageStats from gathering mailbox information.
You can also check the Event Viewer | Application log on the target Exchange Server for errors related to the System Attendant.
If your System Attendant mailbox is missing contact Microsoft Support.