Unable to logon to web console using foglight user after performing an upgrade to Foglight for virtualization enterprise edition or Foglight
Received "an error has occurred" splash screen, and the following stack trace appeared in logs: Clicking either Generate support bundle or continue to console does not resolve
2011-11-03 11:49:08.511 ERROR [http-0.0.0.0-80-2] org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/console].[Portal Servlet] - Servlet.service() for servlet Portal Servlet threw exception
java.lang.NullPointerException
at com.quest.wcf.core.util.JDOMUtils.getDescendants(JDOMUtils.java:111)
at com.quest.wcf.core.util.JDOMUtils.getDescendantsList(JDOMUtils.java:125)
at com.quest.wcf.core.settings.converter.SettingsConverter3004.convert(SettingsConverter3004.java:51)
at com.quest.wcf.core.settings.SettingsConverter.convert(SettingsConverter.java:115)
at com.quest.wcf.core.settings.SettingsConverter.convert(SettingsConverter.java:151)
at com.quest.wcf.core.settings.CustomSettings.convert(CustomSettings.java:548)
at com.quest.wcf.core.settings.CustomSettings.loadSettings(CustomSettings.java:533)
at com.quest.wcf.core.settings.CustomSettings.getSiteSettings(CustomSettings.java:492)
at com.quest.wcf.portal.session.PortalSessionFactory.getPortalSession(PortalSessionFactory.java:55)
at com.quest.nitro.webconsole.auth.AuthFilter.doFilter(AuthFilter.java:88)
Problem in loading the "site" module with the site settings
To resolve the issue, download the attached SOL84417_site.zip.
This example saves the file in C:\
With the Foglight Service running, open a command prompt:
1) CD %FGLHOME\bin
WINDOWS: fglcmd -usr foglight -pwd foglight -port 8080 -cmd util:uiimport -f c:\SOL84417_site.zip
UNIX: ./fglcmd.sh -usr foglight -pwd foglight -port 8080 -cmd util:uiimport -f \your_path\site.zip
Note: In case that the output to the uiimport command is:
Connection problem: Could not connect to HTTP invoker remote service at [http://localhost:8080/foglight-sl/CommandLineService]; nested exception is java.net.ConnectException: Connection refused: connect
A different port should be used in case that the original port 8080 is not listening
Check the server.config file for the port specified to http access:
server.http.port = "xx";
The command netstat –a will display a list of available ports and verify that the relevant port is listening
Foglight is the default password, please enter the correct password for your install
Also, if on a UNIX FMS and the password has special characters such an exclamation point, enclose your password in single quotes.
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