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Title
Error: "Failed to get Registry value ApplicationRootPath" -
Description
Trying to view the MessageStats Reports from a computer other than the MessageStats server using an account that is not a local Administrator on the MessageStats server results in the errror: "Failed to get Registry value ApplicationRootPath" -
Cause
This is due to the local Users group on the MessageStats server not having Read rights to one or more of the following Registry Hives:
32-bit servers:
HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software
HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\MessageStats
HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\MessageStats\ClientDb64-bit servers:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quest Software
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quest Software\MessageStats
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quest Software\MessageStats\ClientDb -
Resolution
32-bit servers:
HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software
HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\MessageStats
HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\MessageStats\ClientDb64-bit servers:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quest Software
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quest Software\MessageStats
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quest Software\MessageStats\ClientDbAlso ensure the local Everyone group is a member of the local Web Report Users group on the MessageStats server