Date: Feb 2010
Affected Product & Version : NVBU 8.5
Affected Module & Version : N/A
OS Version : any
When the phase 2 duplication starts to run it reports "Failed to get backup client" and is unable to execute.
duplication job failing with the 'failed to get backup client' is generated by the following scenarios : -
1 - Any jobs that are created on a 8.5 server and are set to execute a duplicate on a client earlier than 8.5
2 - Any jobs that are created on a 8.5 server and for which the Phase 1 backup had to execute one or more retries .
It is not possible to avoid the phase 2 failure on a retried backup.
for scenario 1:
upgrade the client executing the duplication (as configured with advanced options) to NVBU 8.5
for scenario 2:
This fault is reported as Jira ref NVG-6022. Once fixed this will be reported in the NVBU release notes.
This will only occur if the phase 1 to be duplicated originally encountered an error requiring a job retry.
If the phase 1 completes successfully then the duplication will complete successfully.
Update: May 12, 2010
NetVault 8.51 resolved issue with JIRA NVG-6022.