Title: All reports, scheduled or manually run fail with 'plugin died unexpectedly' error.
Date: Mar 11
Product & Version: NetVault All
OS Version: All
Module & Version: N/A
Application version: N/A
All the reports you use, whether scheduled or manually run, fail with 'plugin died unexpectedly' error.
This be the result of the bonetime being out of sync.
Trace logs would show:
0 REPPBRWS ??? 9019 5 0 163440662779 Cannet get bone time. Giving up.
2 RPTPLG ??? 9019 2 0 163440662791 Reports plugin exiting.
From the nvsched1103151634.log Trace file also seeing the same type of error (the scheduler is also part of the reports part of the NVDB):
0 SCHEDGUI ??? 8977 937 0 163434144028 Can't get BoneTime, falling back to TimeNow
To setup the time correctly (all machines are in sync):
1] Make sure that the NetVault Server and all Clients have the exact date and time running.
2] Follow all the steps within the BakBone Time KBA 78721.
3] Make sure that the NetVault Service (NetVault Configurator â€“ Services tab) have been stopped and re-started on the NetVault Server and all Clients.
If this doesn't resolve the problem, try using the "How to Readd Canned Reports and Reinstall Report Producing APM" KBA 78877.
Or you can try restoring reports and scheduler from a previous good NVDB backup.