Unable to add a standalone LTO-3 (920-SAS smart array e200) drive to NetVault. (81378)

Title: Unable to add a standalone LTO-3 (920-SAS smart array e200) drive to NetVault.
Date: Dec 10
Product & Version: NetVault All
OS Version: Windows 2003
Module & Version: N/A
Application version: N/A


Symptoms:
- Unable to add a standalone LTO 3 (920-SAS smart array e200) drive to NetVault.
- The LTO-3 drive (020 SAS) not being detected by NetVault, is detected by windows and NT-Backup.
- Rebooting the NetVault Server doesn't help.

Please use the Microsoft hotfix:

http://support.microsoft.com/kb/943545/en-us

Error returned by the IOCTL_SCSI_GET_INQUIRY_DATA operation on a Windows Server 2003-based computer: "STATUS_INVALID_DEVICE_REQUEST"
This issue occurs because of a logic error in the Storport.sys process that prevents the driver from returning the correct data for SCSI bus 8.

The micosoft hofix will resolve this problem in most cases. However it has not worked for all customers, therefore, our engineering team is working on a fix for a future NetVault release.

SFDC solution number:
English version available ID
Version française disponible ID
Deutsche Version verfügbar ID