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Title
SmartDisk installation fails with "Installation Failed - "The installer has been interrupted" -
Description
Date: Aug 2010
Affected Product & Version - NetVault: SmartDisk 1.0, 1.1, 1.2
OS Version - All Windows
Application Information: N/A
Symptoms:
When installing SmartDisk on a new system, the installation prompts for a non-privileged user account and upon pressing "next", the installation fails with "Installation Failed - The installer has been interrupted" and the setup terminates.
A verbose MSI installer log shows
"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2896. The arguments are: NV_AuthenticateUser, ,"
Reason:
NetVault: SmartDisk has certain library dependencies that need to be met before an installation can succeed. If you encounter the above error message, you are missing one of these libraries.
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