Date – 06-06-2011
Affected Product: Netvaut Backup
OS Version – ALL
Plugin version: N/A
Application version: N/A
Description: System : Any Drive in Library goes offline if a tape load is attempted
When an attempt is made to load a tape into any one of the drives of a physical library (no specific manufacturer the drive in question will go offline.
In the Netvault device logs we see messages similar to the following:
Job Message 2011/05/27 04:53:46 2622 Media WDS01 (WDS01: 2-0.0.1 (ADIC Scalar i500)) Job has been assigned media '000263L3' (000272L3) in 'DRIVE 4:WDS01'
CHGSCSI :04352 22 0 35306 CMD MOVE MEDIUM [ a5 00 00 00 01 03 10 64 00 00 00 00 ]
CHGSCSI :04352 24 0 35308 CMD STATUS 'CHECK CONDITION' 
CHGSCSI :04352 25 0 35308 CMD SENSE KEY 'ILLEGAL REQUEST'  - ASC 53 ASCQ 01
CHGSCSI :04352 74 0 35308 CMD SENSE INFO 'DRIVE DID NOT UNLOAD CARTRIDGE'
CHGSCSI :04352 40 0 35308 Data at byte 0 is in error
CHGSCSI :04352 204 0 35308 tDevRet = DEV_INVALID_REQUEST
CHGSCSI :04352 107 0 35308 0x106 = ChgScsiCmd(00D80CD8)
CHGSCSI :04352 162 0 35308 MoveMedia: illegal move sense ILLEGAL REQUEST ASC 5301
Other messages such as ‘MEDIA SOURCE ELEMENT FULL’ or ‘MEDIA SOURCE ELEMENT EMPTY’ may also appear.
This is generally caused by the fact that persistent bindings are not configured and a reboot occurred.
(see Solution 79455 SAN Considerations)
Such errors would normally indicate that the drive ordering for the library in Netvault is incorrect.
This can be verified by checking the serial numbers against the drives in the Library’s own web interface with the serial numbers in Netvault Device Management.
See Solution Solution 81852
If however as in the above case it can be verified that the Netvault drive order is the same as in the Library web interface then this is most likely a hardware issue with the Library changer.
BakBone SFDC Solution Number: 00006280