VMware backups fail if NetVault Language is set to Chinese or Korean (80255)

Date: 11/2010
Affected Product & Version: NetVault: Backup 8.5.x
Affected Module & Version: VMware Plugin 2.0 only
OS Version: n/a
Application Information: n/a


Description:
VMware backups will fail if the NetVault Language Selection is set to Simplified Chinese or Korean. Mounting of Virtual Machines is also impossible.


Symptoms:
Backups will fail with the following errors in the binary log:
Proceeding to snapshot the VM
Failed to snapshot VM
Failed to backup VM '[vmname]' uuid '[uuid]'
Failed to backup selected VM(s)
Job completed with warnings/errors
Fatal error: 
Job Status: Backup Failed

Attempting to mount a VM will fail, a information dialog will show an 'internal error'.

The 2.0 plugin is unsupported when the NetVault Language is set to Simplified Chinese or Korean. The language must be set to English, French, German or Japanese. Do this by modifying the 'Language Selection' on the General tab of nvconfigurator. All GUI windows must be closed and re-opened for this setting to take effect. The NetVault services do not need to be restarted.

This problem will be fixed in a future release.