Title: Cannot find installed software for the selected plugin name
Date: 23/11/06
NV Version: N/A
OS Version: N/A
Application version: N/A
Plugin version: N/A
Description: This document describes the general case of the failure to launch a plugin and the steps required to diagnose and resolve this issue.
Symptoms:
Attempting to perform a backup, a restore or even just browsing a client using PLUGIN_NAME (where PLUGIN_NAME is any of the plugins available for installation on a client - such as File System, Raw Device, NetVault Databases, Data Copy, etc) can result in an error message similar to the following:
Failed to spawn PLUGIN_NAME, unable to resolve name of executable
Cannot find installed software for the selected plugin name
OR:
Failed to resolve name of process
OR:
Could not start plugin 'File System' on client machine (19)
Fatal error: Failed to start plugin
In the text below we shall use the File System plugin as the example plugin.
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