Date - 10/2007
Affected Product & Version - NetVault: Backup 7.4.5
Affected Module & Version - APM Sybase (Version 2.407 and 2.5.13)
OS Version - Windows 2000/2003
Application Information - Sybase ASE 12.5
Description:
Sybase backup failed with with "Sybase Message: Can't open a connection to site 'SYB_BACKUP'"
Symptoms:
Sybase backup failed with with "Sybase Message: Can't open a connection to site 'SYB_BACKUP'"
From the binary log context:
Sybase Message: 'Can't open a connection to site 'SYB_BACKUP'. See the error log file in the SQL Server boot directory. '
Upon inspecting the sybase message log, you see the following:
00:00000:00025:2007/10/17 17:26:53.17 kernel Connectivity Library (Directory Control Layer) Error: Error returned by service provider.
00:00000:00025:2007/10/17 17:26:53.17 kernel Connectivity Library (Directory Control Layer) Error: (InterfacesDriver): Requested server name not found.
00:00000:00025:2007/10/17 17:26:53.17 server Error: 7220, Severity: 11, State: 1
00:00000:00025:2007/10/17 17:26:53.17 server Site 'SYB_BACKUP' not found in interfaces file.
00:00000:00025:2007/10/17 17:26:53.17 server Error: 7235, Severity: 17, State: 0
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