Error: "Failed to get stream details" (79533)

Date: 07/07
Affected NV Version: 7.x & Higher
OS Version: Unix/Linux
Plugin version: N/A
Application version: N/A

Description: Error: "Failed to get stream details"

Symptoms:
Receive error: "Failed to get stream details" when attempting to restore encrypted backups

Normally, this error occurs when a customer does not have a GUI or X11 installed on a client machine, and in an attempt to set up encryption, they copy the /usr/netvault/config/encryption.cfg file to the client after setting up encryption via the GUI on another machine. Unfortunately, this DOES NOT correctly set up encryption since the "Secure Key String" is actually encrypted itself. When copying the file over, the string is saved as cleartext. Because of this, the client believes that it is encrypted and writes data to the tape header that indicates this. The data itself is actually written to the tape unencrypted. When NetVault attempts to restore this data, it believes that the data must be unencrypted. When it attempts to unencrypt the data though, it does not produce information that NetVault can understand because it is attempting to unencrypt data that is not encrypted. Therefore, NetVault cannot restore this data.

Copying the encryption.cfg file from one computer to another is NOT supported, and will result in unrecoverable data being written to the tape.