Date: May 2006
Affected NV Version: 7.x.x
OS Version: Windows
Plugin version: n/a
Application version: n/a
Description: Robotic arm not showing up but drives showing up.
Symptoms: If running on a Windows platform the robotic arm may not show up in NetVault but the drives do.
1. Right click on my computer and select manage.
2. Go to Services and Applications and click on services.
3. Scroll down to removable storage and make sure it is stopped and is set to manual startup or disabled
4. Then try re-adding the library in NetVault and the robotic arm should show up.