SQL backup failing with "failed to get list of running servers" (79474)

Date: Jun 2007
Affected NVBU Version: 7.4.3 or higher
OS Version: Windows 2000, 2003
Plugin version: MSSQL v4.600 and higher
Application version:
Microsoft SQL Server 2005 (32-bit)
Microsoft SQL Server 2000 (32-bit)
Microsoft SQL Server 7.0 (32-bit)


Symptoms:

SQL backup failing with "failed to get list of running servers", this problem also occurs when browsing the plugin.

1. At the client, open the Windows Service Manager and identify the NVBU Service “NetVault Process Manager”
2. Right Click the Service and choose properties.
3. Select the Log On tab.
4. Set the Log On Credentials to the same user account that is used to start the SQL Server Service
5. Stop and Start the NetVault Service on the NetVault MSSQL client.