“Transfer Size” is displayed as “Unknown” in NetVault report output. (79457)

Date: 5/10/06
NV Version: 7.0 and later
OS Version: All
Application version: N/A
Plugin version: N/A

Description/Symptom:
When running a report to output backup/restore transfer size, the transfer size is displayed as "Unknown".

Cause of Problem:
Cause1: Job failed either with "Failed" or "Aborted" NetVault cannot tally the data transfer size.

Cause2: User manually runs a scheduled job before it actually starts as scheduled. For example, a backup job scheduled to run at 10:00PM is started manually run by "Run now" at 9:30PM.

Cause3: Transfer size exceeds 1TB.

For Cause1: It is expected behavior that a report does not display the data transfer size when job is aborted/failed.

For Cause2: NetVault 7.1.3 and newer version includes fix for this issue. Or, delete the scheduled job and then execute the job with "Run Now".

For Cause3: Upgrading NetVault to 7.1.1 or newer will fix this issue.