http://www.bakbone.com/docs/NetVault_Backup_Novell_NetWare_51_&_60_EOL_Notification.pdf
NetVault®: Backup Novell NetWare 5.1 & 6.0 End-of-Life Notification
October 24, 2006
BakBone Software, Inc. announces the following End-of-Life schedule for NetVault: Backup for Novell NetWare 5.1 & 6.0.
Marketing End-Of-Life November 1, 2006
End of Full Support February 1, 2007
End of Sustaining Support April 1, 2007
End-of-Life April 1, 2007
Marketing End-of-Life (MEOL)
As outlined in the NetVault: Backup APM CY2006 Going Forward End-of-Life Policy, BakBone’s Marketing End-of-Life (MEOL) for NetVault: Backup for Novell NetWare 5.1 & 6.0 will coincide with Novell’s Novell Products - Support Life Cycle that Extended Support will conclude on November 1, 2006.
Full Support
Full Support for Novell NetWare 5.1 & 6.0 will be provided by BakBone Software, Inc until February 1, 2007.
Full Support includes the following:
Telephone and electronic support consisting of:
Answers to the customer’s questions
Workarounds, where possible
Escalation support, response time adherence
Bug fixes for all severities where commercially feasible
Enhancement Requests
Certification with newer OS versions that are certified by the application vendor for operating systems that are already supported by NetVault: Backup.
NetVault®: Backup Novell NetWare
5.1 & 6.0 End-of-Life Notification
Sustaining Support
Sustaining Support for Novell NetWare 5.1 & 6.0 will be provided until April 1, 2007 at no additional cost to the NetVault: Backup customer.
Sustaining Support includes the following:
•
Telephone and electronic support consisting of:
Answers to the customer’s questions
Workarounds, where possible
Sustaining Support does NOT include the following:
Escalation support, response time adherence
Bug fixes for all severities where commer
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