Important considerations for implementing QCS (Quest Collaboration Services).
QCS is designed to synchronize Active Directory and Exchange data (such as users, groups, distribution lists, contacts, calendar, and free/busy information) between isolated forests.
The synchronization process is considered successful when the following is true:
(To test for presence of Free/Busy messages, you can use Outlook 2003 or MFCMAPI as per SOL42612: How can MFCMAPI be used to look up Free/Busy messages? -- https://support.quest.com/Search/SolutionDetail.aspx?id=SOL42612)
To ensure that the synchronized information is accessible to end users, additional configuration of AD and Exchange environments may be necessary. This work needs to be performed by local administrators, with assistance from Microsoft Support, if required.
Quest Technical Support is not qualified to provide any assistance with AD or Exchange configuration and its role is limited to troubleshooting and fixing specific issues when something within the QCS product appears to be broken.
For further assistance with decision-making when implementing the QCS product, consider the following resources:
For "How-To" questions and assistance with planning a QCS product implementation designed for your specific environment, consider getting in touch with your Account Representative or Professional Services contact at Quest.