How to unlock database agents accounts? (64975)

Getting the following error:

com.quest.qsi.fason.framework.connections.common.exceptions.FrameworkUserLockedException: For security reasons, the user account "" is locked by the agent due to invalid login credentials. Please use the support module to unlock it."

or

"Failed to establish a Oracle JDBC connection protocol to Host [], user account [] . Reason : [Connection Manager "OraclePool-" is locked by the agent due to sequential failure connection attempts. Please use the support module to unlock it"

How do we unlock the account?

1. Go back to the agent administration dashboard and select "Connection Details" again.
2. On the right hand side select the agent from the drop down list and click on "Unlock DB" and/or "Unlock OS"
3. Click on the tree node "Unlock Agents" in the dashboard
4. Now open the dashboard "Databases | Support Dashboard | Database Technical Support"
5. Click on "Set Credentials" and enter the new database user password
6. Click on "Agent settings | Administration" and then on "Connection Details"
7. Go to database overview dashboard and select the problematic agent
8. Click on "Validate connectivity" to verify the new connection details

You can modify the amount of failed connects before locking the account:

1. Open the dashboard "Administration | Agents | Agent Status"

2. Select the agent and click on "Edit Properties"

3. Look for the parameter "Number of failed connection attempts before locking the account" (default: 1)