The following error appears in the Quest Collaboration Services (QCS) Events and in the ACSAlerts.log file:
![2013/10/22 12:30:11.971] (3) Error :<AD Sender> (30836) Failed to get collection membership for collection <CollectionName>. Code : 0x80049f0e,Description : unable to open database file[EIP: 0x02688BB2,0x02688D34][EIP: 0x011DB779,0x0559A946][EIP: 0x0559A94F,0x0564DA98]
Anti-virus software (McAfee) was also installed on the console and the QCS folders were not excluded from the software. QCS could not open the database file in order to get the collection information.
Please modify the anti-virus software on the console and add exclusions for the QCS folders (default installation location:C:\Program Files\Quest Software\Collaboration Services). Once exclusions have been added restart the anti-virus services.
Alternatively, or in addition to the folder exclusion, the following list of QCS service processes may need to be excluded from scanning: