Supplement dated May 04, 2009 to the List of Known Issues for Recovery Manager for Exchange 4.7.1 (53853)

This article is a supplement to the List of Known Issues published in the Recovery Manager for Exchange 4.7.1 Release Notes. For each issue, the article provides an ID (TF number), a brief description, and a workaround for the problem.

TF00057953
When you select the Use already installed SQL Server option in the Recovery Manager Installation Wizard to specify an existing SQL Server 2008 instance, you may encounter the following problem on the Database Server page: The SQL Server box fails to include any SQL Server 2008 instances that exist on your network.
WORKAROUND
Type the name of the SQL Server 2008 instance you want to use in the SQL Server box.

TF00058196
The search criteria you enter using the Advanced mode in the Find dialog box may be lost. This problem occurs if you fail to set a valid condition or value for all added fields, then switch to the Standard mode, and then switch back to the Advanced mode.
WORKAROUND
When using the Advanced mode, make sure you set a valid condition or value for all added fields.

TF00058253
When you are exporting messages to files using the Folder Restore Wizard, the export operation may unexpectedly stop.
WORKAROUND
Contact Quest Support for more information on this issue.

TF00058832
When using the Task Manager view to monitor an automated task, you may encounter incorrect information in the Last Result and Status columns.
For example, the Last Result column may read Failed or Completed With Errors, whereas the task completed successfully. The Status column may erroneously indicate that the task is still running, when in fact it is not.
WORKAROUND
Disregard the information provided in the Last Result and Status columns. Instead, use the Output and History tabs in the Task Manager view to monitor your tasks.

TF00058836
When simultaneously running several automated tasks that restore data, you may experience the following problem:
The tasks fail or complete with errors, returning any of the following error messages on the Output tab in the Task Manager view:
- Operation <OperationName> failed. Details: Violation of PRIMARY KEY constraint PK_Stores. Cannot insert duplicate key in object dbo.Stores. The statement has been terminated.
- Operation <OperationName> failed. Details: Someone else deleted this index while you were updating it.
- An error occurred while processing the message with subject <Subject> from <Path>. Details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
- Operation <OperationName> failed. Details: Could not process one or more databases.
WORKAROUND
Run one data restoration task at a time.

TF00058869
When simultaneously running several automated tasks that restore data, you may experience the following problem:
The tasks fail or complete with errors, returning any of the following error messages on the Output tab in the Task Manager view:
- Operation <OperationName> failed. Details: Violation of PRIMARY KEY constraint PK_Stores. Cannot insert duplicate key in object dbo.Stores. The statement has been terminated.
- Operation <OperationName> failed. Details: Someone else deleted this index while you were updating it.
- An error occurred while processing the message with subject <Subject> from <Path>. Details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
- Operation <OperationName> failed. Details: Could not process one or more databases.
WORKAROUND
Run one data restoration task at a time.

TF00058871
When using the Task Manager view to monitor an automated task, you may encounter incorrect information in the Last Result and Status columns.
For example, the Last Result column may read Failed or Completed With Errors, whereas the task completed successfully. The Status column may erroneously indicate that the task is still running, when in fact it is not.
WORKAROUND
Disregard the information provided in the Last Result and Status columns. Instead, use the Output and History tabs in the Task Manager view to monitor your tasks.

TF00058877
When using the Task Manager view to monitor an automated task, you may encounter incorrect information in the Last Result and Status columns.
For example, the Last Result column may read Failed or Completed With Errors, whereas the task completed successfully. The Status column may erroneously indicate that the task is still running, when in fact it is not.
WORKAROUND
Disregard the information provided in the Last Result and Status columns. Instead, use the Output and History tabs in the Task Manager view to monitor your tasks.

TF00058880
When simultaneously running several automated tasks that restore data, you may experience the following problem:
The tasks fail or complete with errors, returning any of the following error messages on the Output tab in the Task Manager view:
- Operation <OperationName> failed. Details: Violation of PRIMARY KEY constraint PK_Stores. Cannot insert duplicate key in object dbo.Stores. The statement has been terminated.
- Operation <OperationName> failed. Details: Someone else deleted this index while you were updating it.
- An error occurred while processing the message with subject <Subject> from <Path>. Details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
- Operation <OperationName> failed. Details: Could not process one or more databases.
WORKAROUND
Run one data restoration task at a time.

TF00058881
When simultaneously running several automated tasks that restore data, you may experience the following problem:
The tasks fail or complete with errors, returning any of the following error messages on the Output tab in the Task Manager view:
- Operation <OperationName> failed. Details: Violation of PRIMARY KEY constraint PK_Stores. Cannot insert duplicate key in object dbo.Stores. The statement has been terminated.
- Operation <OperationName> failed. Details: Someone else deleted this index while you were updating it.
- An error occurred while processing the message with subject <Subject> from <Path>. Details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
- Operation <OperationName> failed. Details: Could not process one or more databases.
WORKAROUND
Run one data restoration task at a time.

TF00059319
When using the Task Manager view to monitor an automated task, you may encounter the following unexpected behavior on the Output tab:
The tab shows output for a task different from the one you selected in the Task Manager view.
This problem occurs when you are simultaneously running several copies of the same task.
WORKAROUND
Restart the Recovery Manager console, and then rerun the tasks.

TF00059424
When you are using the Export-RMEAttachment cmdlet to export attachments, the export operation may fail with the following error message:
There is not enough free memory to run this program. Quit one or more programs, and then try again.
WORKAROUND
Contact Quest Support for more information on this issue.

TF00062542
You may observe the following problem when attempting to register a storage from an Exchange Server 5.5 backup by using integration with CA ARCserve Backup version 11.5 SP3: The Exchange Server 5.5 whose backup you want to register is not in the Microsoft Exchange Server list on the Specify Backed Up Exchange Server page in the Add Storage Wizard. This prevents you from starting Exchange emulation.
WORKAROUND
Contact Quest Support for more information on this issue.

TF00063570
You may encounter the following uninformative error message when attempting to extract and register an Exchange database from a backup created with Veritas NetBackup version 6.0 or 6.0 MP1:
IDispatch error #1046
WORKAROUND
1. Make sure you keep the extracted Exchange database: After the registration operation fails, the Add Storage Wizard will prompt you to keep the extracted database files.
2. Take note of the location to where the wizard has extracted the database files.
3. Register the .edb file that belongs to the Exchange database by using the Access offline Exchange database, Domino databases, or .pst files option in the Add Storage Wizard.

TF00063573
When using the Add Storage Wizard to integrate with Veritas NetBackup version 6.0 MP6 or 6.0 MP7 and to register an Exchange database from a backup, you may receive the following misleading warning message:
Ensure that you have Veritas NetBackup Client version 6.0 or 6.0 MP1 installed on this computer. Backup retrieval and restore may fail if you have any other version of NetBackup Client installed.
If you follow this instruction, the registration operation fails.
WORKAROUND
1. Make sure you have Veritas NetBackup Client version 6.0 MP6 or 6.0 MP7 installed on the Recovery Manager computer.
2. Start the Add Storage Wizard.
3. Step through the wizard until you reach the Select How to Add Storages page.
4. Select the Access backup with third-party software option, then select Veritas NetBackup version 6.0 MP6 or 6.0 MP7 from the backup software list.
5. Step through the wizard to complete the registration operation. In case you encounter the warning message in question, disregard it: Click OK in the message, and then proceed with the registration operation.

TF00063760
An automated task that restores a mailbox to its home Exchange Server may permanently fail. This problem occurs if the task is designed to recover the mailbox user account from a backup created with Quest Recovery Manager for Active Directory.
WORKAROUND
Use one of the Recovery Manager restore wizards to perform the restore operation.

TF00066471
Your attempt to register an Exchange Server 2007 database may fail with the following error message being displayed on the Replaying Log Files page in the Add Storage Wizard:
Nullable object must have a value.
This problem occurs when the Exchange Server from which the database originates hosts 11+ storage groups.
WORKAROUND
To register the database:
1. Use the Eseutil tool to manually replay the log files that belong to the database. You can do so by entering the following command at a command prompt:
eseutil /r <Log Base Name> /d <Path to the .Edb File> /l <Path to Log Files> [/t]
where <Log Base Name> is the first three characters in the names of the log files you want to replay.
2. Register the .edb file that belongs to the database by using the Access offline Exchange database, Domino databases, or .pst files option in the Add Storage Wizard.

TF00076663
Your attempt to use the direct access method to extract and register an Exchange database from an .img backup file created with Veritas NetBackup may fail with an error message providing the following details about the problem:
Faulting application mmc.exe, version 5.2.3790.3959, faulting module msvcr90.dll, version 9.0.21022.8, fault address 0x0006c955.
WORKAROUND
Use the Exchange emulation method to extract and register the Exchange database.